Maintenance Survey Response From Highland Manor Resident

• Category: Highland Manor
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Highland Manor Maintenance Survey
Date Completed: 11/19/2009

Overall, were you pleased with our service?
Yes

Comments
This service was very pleasing. The new maintenance worker did a great job!

At Berger Rental Communities, we constantly strive to make your stay with us enjoyable. How can we further improve our resident services department?
I feel there should be a contact number or email address for a member of the company who is higher in charge then just the leasing office. I am extremely dissatisfied with our maintenance. We’ve been waiting over two weeks to have maintenance come and look at three issues. Finally, when maintenance was scheduled to come at 9 a.m. they didn’t arrive until 11:30 a.m. and noone informed us of the change. I had to call the leasing office to find out what was going on. I would expect them to call me!