Maintenance Survey Response From a Toftrees Resident

Toftrees Maintenance Survey
Date Completed: 7/1/2010 

Was your service request handled in a timely fashion?
Yes

Overall, were you pleased with our service?
Yes

Comments
I was running out of hot water. The temperature on the water was set to 120 degrees (which I requested when they installed a new washer). This was the most energy efficient temperature without compromising heat. The maintenance tech set the thermostat to its highest setting. So, now I have HOT water. I thought they would check the element. Now, the heating elements that are working, are working twice as hard and using more electricity. Thus, driving up my electric bill.

At Berger Rental Communities, we constantly strive to make your stay with us more enjoyable. How can we further improve our resident services department?
Your maintenance technicians are timely and very nice. I say, nice work.

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