Maintenance Survey Response From a Millers Crossing Resident

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Millers Crossing Maintenance Survey
Date Completed: 7/6/2010 

Was your service request handled in a timely fashion?
Yes

Overall, were you pleased with our service?
No

Comments
I have had the maintenance people up to my apartment 5 or 6 times now and have only been here for a month. I was told I would be receiving a new AC unit because ours doesn’t cool properly. I still have the same issue with it and every time they come to my place what are they doing? This is unacceptable we received a PPL utility bill for 18 days and it was over 100 dollars. We are not happy with the fact that we were being told one thing and getting nowhere with the problem at hand!

At Berger Rental Communities, we constantly strive to make your stay with us enjoyable. How can we further improve our resident services department?
Fix the Air conditioning units.

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